Questions and answers

Yes. We ship to every serviceable pincode in India.

Shipping is free on orders above ₹499. Below that, shipping is a flat ₹49.

We pack and ship your order from Assam within 24 hours of receiving it. Delivery usually takes 7 to 8 days, as every parcel travels from Assam.

Once your order ships, we send a tracking link by email and WhatsApp. You can also see it under My Account, Orders.

Yes, before it ships. Message us on WhatsApp with your order number. Cancel within 12 hours of ordering for a full refund; after 12 hours (but before it ships) we refund the amount minus payment gateway fees. Once shipped, an order can’t be cancelled.

UPI (Google Pay, PhonePe, Paytm and others), credit and debit cards (Visa, Mastercard, RuPay), netbanking, or cash on delivery. Online payments are processed securely by Razorpay.

Yes. Choose cash on delivery at checkout and pay when your order arrives.

Yes. Payments go through Razorpay’s secure checkout. We never see or store your card details.

We’re sorry. Send us a photo of the box and the pack on WhatsApp within 48 hours of delivery, with your order number, and we’ll give you a full refund.

If your parcel is not delivered, message us with your order number. We’ll check with the courier and give you a full refund if it can’t be delivered.

No. Tea is a food product, so we only give refunds when a parcel arrives damaged, is not delivered, or the order is cancelled before it ships. If you have any feedback on a tea, we’d still love to hear it.

Approved refunds go back to your original payment method within 5 to 7 working days. For cash on delivery orders, we refund by UPI or bank transfer.

Every tea comes from Basundhara, our own small tea garden in Dhekiajuli, Assam, recognised by the Tea Board of India as a small tea grower. We never buy or mix in leaves from other gardens.

Yes. Every leaf is plucked by hand, just two leaves and a bud, and processed in small batches.

Assam Kadak Chai and Masala Chai are the strongest. Green, herbal and flavoured green teas have less caffeine. Each product page shows a caffeine level.

No. Our flavoured teas use natural flavours with our own green tea. Each product page lists exactly what’s inside.

If you like chai with milk, start with Assam Kadak Chai. For something light without milk, our customers love Peach Green Tea.

Each tea needs a different water temperature and steeping time. Our Brewing Guide has step-by-step instructions for every tea.

Keep it sealed in a cool, dry place, away from sunlight, moisture and strong smells like spices or coffee.

Unopened packs stay fresh for up to 2 years. Once opened, enjoy within 3 months for the best flavour.