Returns and Refunds Policy

1.When we give refunds

We pack every order carefully in Assam. We give a refund only when:

• your parcel arrives damaged,
• your parcel is not delivered, or
• you cancel your order before it ships (see section 5).

We can’t give refunds for any other reason, including a change of mind after delivery or personal taste.

2.Damaged parcels

If your order arrives damaged:

• Message us on WhatsApp or email within 48 hours of delivery.
• Include your order number and a photo of the box and the pack.
• Once we’ve checked the photos, we’ll give you a full refund. You won’t need to send the item back.

3.Parcels not delivered

If your parcel doesn’t reach you, message us with your order number. We’ll check with our courier partner, and if the parcel can’t be delivered, we’ll give you a full refund.

This doesn’t apply when delivery fails because the address given was incorrect or no one was available to receive it. See our Shipping Policy.

4.Returns

Because tea is a food product, we can’t accept returns, for hygiene and safety reasons.

5.Cancelling an order

To cancel, message us on WhatsApp or email with your order number.

We ship within 24 hours, so please contact us as soon as possible. Cash on delivery orders cancelled before shipping are simply cancelled, as nothing has been paid.

6.How refunds are paid

Approved refunds for online payments go back to your original payment method (UPI, card or netbanking). For cash on delivery orders, we refund by UPI or bank transfer. Refunds usually reach you within 5 to 7 working days; your bank may take a little longer to show it.

7.How to contact us

WhatsApp is the fastest way to reach us, on +91 81306 70044, Monday to Saturday, 9 am to 8 pm. You can also email info@namsesutea.com or use our contact page.